Welcome to the Nelson Medical Group Website
Through this website we hope to improve our services to all our patients and enable you to find the information required at the click of a mouse.
We Would Like Your Help
With the ever changing demands on General Practice we feel it increasingly important to involve and work with our patients and community. Could you spare some time to join our Patient Participation Group? If so please contact the Practice and let us know you would be interested in further information on our group meetings. If however this is a little too much for you to commit to but you would still like to join a 'virtual' reference group which will receive emails asking opinion on different subjects affecting the Practice then please leave your email address with one of our Receptionists and they will ensure this is passed on to be added to the group distribution.
Januarys Friends & Family Feedback
Feedback this month has been fantastic and many thanks to those of you who have taken the time to fill out one of our questionnaires. We received 51 questionnaires. 28 responded that they would be extremely likely to recommend our Practice, 18 that they were likely to, 3 fedback that they were neither likely nor unlikely and 1 feedback each stated that they were unlikely and exrremely unlikely to recommend us. Negative feedback for us to consider was that we have no late appointment, however we do have appointments up until the Centre closes at 6pm. Following feedback with regards to patients being cut off by the telephone system we are also looking at whether the telephone system can be changed to prevent this happening in future. All positive feedback has been shared with our team and we would like ot say a great big thanks for your support and positive comments. The team really do appreciate your comments.
Decembers Friends & Family Feedback
Feedback from patients has so far been slow. Only 2 repsonses were received in December. Both were positive in that they would recommend the Surgery to their friends and family, however no furthter comments were provided. Please help us to improve the Surgery and complete a questionnaire next time you use the services. Information provided will be used by both the Practice and our Patient Participation Group to guide us to improvements.
Friends and Family Test
We would like your feedback on the care or treatment we give you any time you visit us or have contact with the practice. It doesn’t take long.
Put us to the test and tell us what is working and what we can improve. You can say what you think without giving your name and we will use the information to plan improvements to our services. The short questionnaire can be collected from either Reception or during a consultation and returned confidentially to the box on Reception.
Ambulance Booking for Routine and Same Day Appointments
Please note that as of the 8th December 2014 all patient transport requests have to be made by the patient, family member or carer directly with the Patient Transport Services (PTS) on 0191 650 0560.
Book Your Appointments Online
We have a new booking and prescription webiste. Please ask a receptionist to register you to access this service. Once registered the receptionist will give you information to create your user name and password. This service is available 24 hours a day 365 days a year. Please remember to allow 48 WORKING HOURS FOR ALL PRESCRIPTIONS.
You can also find out information about medical conditions and diseases through our patient information leaflets as well as keep up to date with all the latest practice news and developments. You can also allow the nurses to collect travel information by using the Travel Form.
Leaflets can be obtained by using the NHS Choices link at the bottom of the page and accessing Health A-Z.
We are always looking to improve our services so please fill in our patient survey or leave some feedback on our contact page. We hope that with your help and co-operation we will be able to make this website a better portal for all your online needs.
Remember to Cancel.
We are very concerned about our Did Not Attend (DNA) rate, wasting hours of doctor and nurse time and appointments that are needed for our patients. If you have any suggestions about how to reduce our DNA rate we would be pleased to receive them.
If you would like to join the Organ Donation Register please CLICK HERE
(Site updated 12/02/2015)