Welcome to the Nelson Medical Group Website
Through this website we hope to improve our services to all our patients and enable you to find the information required at the click of a mouse.
Decembers Friends & Family Feedback
Feedback from patients has so far been slow. Only 2 repsonses were received in December. Both were positive in that they would recommend the Surgery to their friends and family, however no furthter comments were provided. Please help us to improve the Surgery and complete a questionnaire next time you use the services. Information provided will be used by both the Practice and our Patient Participation Group to guide us to improvements.
Friends and Family Test
We would like your feedback on the care or treatment we give you any time you visit us or have contact with the practice. It doesn’t take long.
Put us to the test and tell us what is working and what we can improve. You can say what you think without giving your name and we will use the information to plan improvements to our services. The short questionnaire can be collected from either Reception or during a consultation and returned confidentially to the box on Reception.
Ambulance Booking for Routine and Same Day Appointments
Please note that as of the 8th December 2014 all patient transport requests have to be made by the patient, family member or carer directly with the Patient Transport Services (PTS) on 0191 650 0560.
Book Your Appointments Online
We have a new booking and prescription webiste. Please ask a receptionist to register you to access this service. Once registered the receptionist will give you information to create your user name and password. This service is available 24 hours a day 365 days a year. Please remember to allow 48 WORKING HOURS FOR ALL PRESCRIPTIONS.
You can also find out information about medical conditions and diseases through our patient information leaflets as well as keep up to date with all the latest practice news and developments. You can also allow the nurses to collect travel information by using the Travel Form.
Leaflets can be obtained by using the NHS Choices link at the bottom of the page and accessing Health A-Z.
We are always looking to improve our services so please fill in our patient survey or leave some feedback on our contact page. We hope that with your help and co-operation we will be able to make this website a better portal for all your online needs.
Remember to Cancel.
We are very concerned about our Did Not Attend (DNA) rate, wasting hours of doctor and nurse time and appointments that are needed for our patients. If you have any suggestions about how to reduce our DNA rate we would be pleased to receive them.
If you would like to join the Organ Donation Register please CLICK HERE
(Site updated 20/01/2015)